They arrived on time and very efficiently repaired my A/C. I was happy that they had the motor on their truck, and did not waste time and money obtaining one. Because of our extreme temperatures, it took a little more time to cool than I thought it would be, so I called and left a message at 9 pm that night to tell them they might have to come back the next day. They returned my call within 5 minutes, and said to call them the next morning and they would be right out. Luckily, it was fine by morning, but I was impressed with their service and concern.