These terms govern enrollment in the LJ Preferred Care Program ("the Program" or "LJ PCP") offered by LJ Refrigeration Co. ("LJ," "we," "us"). By enrolling, the member ("you") agrees to the terms below. Please keep a copy for your records.

Effective date: September 1, 2025 Version: 1.0

Important — Automatic Renewal & Recurring Payment Notice

This is a subscription that automatically renews. If you choose monthly billing, your payment method is automatically charged on a recurring basis until you cancel. You will be charged the plan price (or the then-current price) at each renewal. You may cancel at any time — see "Term, Renewal & Cancellation" below for how. By enrolling, you acknowledge and agree to these automatic renewal and recurring payment terms.

1. Membership Plans & Pricing

The Program is offered in two tiers:

Comfort — $239 per year, or $22 per month.
Comfort Plus — $348 per year, or $32 per month.

Pricing applies to one residential HVAC system. Additional systems may be added for $100/year (Comfort) or $140/year (Comfort Plus) per system. Prices are subject to change at renewal. We will notify you in writing at least thirty (30) days before any price change takes effect, and you may cancel before the new price applies if you do not wish to continue.

2. What's Included

Comfort includes: two seasonal maintenance visits per year (one heating, one cooling), a 5% discount on repairs, priority scheduling, and a 90-day warranty on covered repairs (parts and labor). After-hours and overtime service is available to Comfort members at standard rates.

Comfort Plus includes: two seasonal maintenance visits per year (one heating, one cooling), a 10% discount on repairs, priority scheduling, waived diagnostic/service-call fees, waived after-hours/overtime service fees, a one-year warranty on covered repairs (parts and labor), and a $100/year loyalty credit (see "Loyalty Bank" below). The Comfort Plus repair discount is 10% and does not stack with the Comfort discount.

Maintenance visits cover inspection, cleaning, and performance checks of covered equipment. Repairs, parts, and replacement equipment are not included in the membership fee and are billed separately at member-discounted rates.

3. Billing & Payment

Annual plans are billed in full at enrollment and at each renewal.
Monthly plans are billed automatically each month to the payment method on file (recurring auto-pay).
By enrolling in a monthly plan, you authorize LJ to charge your payment method on a recurring basis until the plan is cancelled.
If a payment fails, we will attempt to reach you to update payment information. Benefits may be paused until the account is current.

4. Term, Renewal & Cancellation

Membership is continuous and renews automatically until cancelled, so your coverage and loyalty credit are never interrupted.

You may cancel at any time by (a) calling LJ at (480) 948-5004, or (b) emailing us at info@ljrefrigeration.com. We will confirm your cancellation.

Cancellation stops all future billing. To stop a monthly charge, please cancel at least three (3) business days before your next billing date so we have time to process it.

Monthly plans: cancellation ends billing going forward; the current month is not prorated or refunded, and your benefits continue through the paid month.
Annual plans: fees already paid are non-refundable except where required by law; you may use remaining visits through the paid term.

Unused maintenance visits do not roll over to the next year and are forfeited if not scheduled within the plan year.

5. Loyalty Bank (New-Equipment Credit)

The Program builds a loyalty credit toward the future purchase of a new HVAC system installed at the plan address:

Comfort accrues $50 for each consecutive year the plan remains active and paid.
Comfort Plus accrues $100 for each consecutive year the plan remains active and paid.

Credit accrues only while the plan is active and paid. It begins accruing at enrollment and is credited on each plan anniversary.

The accrued credit may be applied only toward a complete new system installation performed by LJ at the plan's service address. The credit has no cash value, cannot be redeemed for cash, and cannot be transferred to another person, address, or account, except that it transfers with the plan if the home is sold and the new owner continues the plan. The credit may not be applied to repairs, maintenance fees, diagnostic fees, or membership dues.

A "consecutive year" means each full 12-month period the plan is active and paid without a lapse. Credit for a given year is earned only once that plan year is fully paid; partial years do not earn a partial credit.

If the plan lapses, is cancelled, or payments stop, the accrued loyalty credit is forfeited in full and accrual resets to zero. A brief lapse cured within thirty (30) days at LJ's discretion may preserve accrual; otherwise accrual restarts from zero upon re-enrollment.

The loyalty credit is applied at the time of a qualifying new-system purchase and cannot be redeemed retroactively on a past purchase. The loyalty credit cannot be combined with certain other promotional or financing offers; where offers cannot be combined, we will help you choose the one of greatest value at the time of purchase.

6. Scheduling & Service

Priority scheduling means members are offered service ahead of non-members where possible; it does not guarantee a specific appointment time.

Maintenance visits are scheduled by mutual availability. We will send reminders when a visit is due; it is the member's responsibility to schedule within the plan year.

Service is available within LJ's normal service area in the northeast Valley. Travel outside the standard area may be subject to additional charges, disclosed in advance.

7. Discounts & Warranty

Member repair discounts (5% Comfort / 10% Comfort Plus) apply to LJ repair labor and parts at time of service and cannot be combined with other discounts unless stated.

The repair warranty covers the specific repair performed by LJ (parts and labor) for the applicable warranty period — 90 days for Comfort members and twelve months for Comfort Plus members — measured from the repair date, excluding new issues, unrelated components, misuse, or damage outside LJ's control.

Discounts and warranty apply only while membership is active and in good standing.

8. General

The Program applies to standard residential HVAC systems in working condition. Systems found to be non-functional or requiring repair at enrollment may need repair before maintenance coverage begins.

LJ may update these terms; material changes will be communicated before they take effect, typically at renewal. These terms are governed by the laws of the State of Arizona.

Nothing in the Program changes LJ's commitment: recommendations are always based on the honest condition of your system, and repairs are always presented as options — never requirements.

Contact

Questions about these terms? Call (480) 948-5004 or email info@ljrefrigeration.com.

Membership Terms & Conditions