LJ Preferred Care Program
What the LJ Preferred Care Program Is
The LJ Preferred Care Program is a preventive care membership designed to help homeowners take the stress out of maintaining their HVAC systems, reduce unexpected breakdowns, and receive priority service during peak seasons.LJ Refrigeration's story began in the cold winters of Minnesota when Lyle and Karyl Engbarth founded the company, selling and repairing heaters. Seeking new opportunities, they relocated to Arizona, where their son, Jeff Engbarth, joined the business and helped expand its reach. Over time, the company grew into a trusted name in heating and cooling, earning a reputation for excellence and integrity.
This program focuses on scheduled maintenance, convenience, and long-term system care — not sales or pressure.
What’s Included
- One cooling-season visit
- One heating-season visit
What’s Not Included
The Preferred Care Program does not include:
Any recommended repairs or replacements will always be presented as options, not requirements. Our role is to inform you — the decisions are always yours.
Service Call Clarification
Preferred Care members do not pay after-hours or overtime fees.
If service is needed, the standard service call charge applies — the same as during normal business hours.
Membership Pricing
Pricing is based on the number of systems covered:
Systems Covered
Annual Price
1 System
$199/year
2 Systems
$279/year
Each Additional
$80/year
Memberships may be billed annually or monthly, based on the option selected at enrollment.
Billing & Renewal
- Memberships automatically renew annually.
- Monthly billing continues unless the membership is canceled.
- You will be notified of any pricing or program updates prior to renewal.
Cancellation Policy
- Memberships may be canceled at any time with 30 days’ notice.
- No refunds are issued for services already performed.
- If canceled before any maintenance visits are completed, unused visits are forfeited.
Scheduling & Access
- Maintenance visits are scheduled during normal business hours.
- Priority scheduling applies to Preferred Care members but does not guarantee same-day service.
- Membership benefits apply only while the account is active and in good standing.
Our Commitment
We believe in people over profit.
The LJ Preferred Care Program exists to help our customers stay comfortable, informed, and genuinely cared for — without pressure, surprises, or sales tactics.
Founding Member Note
You are enrolling as a Founding Member of the LJ Preferred Care Program. This early group is intentionally limited so we can ensure a high level of service while we thoughtfully refine the program.
Your trust and participation help shape how this program grows.
